Client Complaint Policy

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THRIVE is committed to providing excellent services to its clients in ways that are consistent with the law, agency policy, recognized professional practices, and with respect for our diverse communities and the rights of the individual.

If you are not satisfied or have a concern about any service you are receiving at THRIVE, you may request a copy of our Client Complaint Process from Janice Floyd, Client Services Coordinator at extension 212.
The process has both an informal and a formal stage. We hope that most issues can be resolved at the informal stage.

If you need support to initiate the process, talk to Janice Floyd ext. 212 about the type of support you need. THRIVE will do our best to help you access the support you need. Support may mean translation, cultural/linguistic interpreting, sign language interpreting, etc.